OUR PRIVACY POLICY

 

This privacy policy sets out how RedQPanda uses and protects any information that you give us when you use this website. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for two reasons. Firstly, to process your order and secondly, to provide you with the best possible service.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

We recognise that your personal information is important to you and we share your concerns about how and what personal information is collected, used and shared. Your rights to privacy are protected by law, and this policy does not limit those rights.

We are committed to safeguarding your personal information and will always handle your personal information securely and carefully. We comply with all applicable data protection and privacy legislation and codes affecting your personal information.

 

WHAT WE MIGHT COLLECT

 

The personal information we collect is in most cases supplied by you when you place an order, register on our website to receive direct marketing materials, open an account with us or to provide feedback to us. Personal information may include:

 

  1. name and contact details (eg. delivery address, phone number, email address);

  2. date of birth; 

  3. other information you may supply us;

  4. transaction information.

 

Although you have the option to use a pseudonym when dealing with us, we will be unable to provide all our services unless you use identifiable information (eg. if you wish to complete any online transaction with us, use our lay-by service, participate in our loyalty programs or enter a promotion or competition). If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

 

WHAT WE DO WITH YOUR INFORMATION

 

In addition to any purpose notified to you at the time of collection, we collect, hold, use and disclose your personal information so we can:

 

  1. complete transactions and administer our relationship with you (including refunds and our lay-by service);

  2. investigate and respond to your questions, comments or feedback in relation to our products or services;

  3. better understand your requirements and preferences and improve our service to you;

  4. provide you with information about our products or services;

  5. monitor activity on our website (for the purpose of maintaining the security of the website);

  6. keep records about our costumers

  7. comply with our legal obligations (including in relation to health and safety matters or matters relating to our employees or applicants for employment);

 

COOKIES

 

Whenever you visit our website, our servers automatically record information about your usage of our website through 'cookies'.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. Those other websites are not subject to our privacy standards, policies and procedures. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated. 

 

CONTROLLING YOUR PERSONAL INFORMATION

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.