FAQ

 

​How Do I Place An Order?

 

To place an order you just need to select the item you are interested in and click on "BUY ME" in this way your iteams will appear into your CART section. Go into your CART section to procede with the purchase using our PAYPAL payment system

Payment and Shipping

Please Note: Our warehouse will be closing during Christmas and New Year period. There is no delivery from 21st Dec 2018 to 14th Jan 2019. Any orders placed during the holiday period will be despatched on 15th Jan 2019.

We use Australia Post to deliver the product to you. Shipping is FREE for all orders over $60, otherwise it's a flat-rate $9.95 per order

 

Secure Ordering & Payment Options

 

PayPal

We also accept Visa, Mastercard, American Express and payments from PayPal available funds through PayPal system.

Returns & Refunds

 

The products may be returned if you are not completely satisfied with your purchase. Return within 14 days of the delivery date for an immediate refund or exchange. We regret we can not refund delivery charges or postage costs for returns.

 

Except in the unlikely instance of a performance problem items that are returned must be in new and unused condition and secured in undamaged and original packaging or refunds cannot be made. We will happily pay the return shipping costs if the return is a result of our error.

 

Before you return your item please contact us by sending an email to info@redqpanda.com; stating the reason for return, your email address and a contact phone number.

 

We cannot take responsibility for items lost in transit. It is advisable to insure, use a trackable carrier or if mailed from an Australian Post keep your receipt as proof you have mailed your return.

 

Think about fundraising at school or any fundraising events and unsure how to promote fundraising?

 

Email us to discuss about your fundraising plan. We love to help the community.

 

FAQ about Kurhn

 

Is it eco friendly, safe for children?

 

Kurhn is made from eco friendly raw material for all products and follow a series strict test to promise the safety of children. Kurhn Aniversary Series is suitable for children age 3 and above. Other Kurhn Series is suitable for childern age 8 and above.

 

What's dimension of your doll?

 

Kurhn doll is 29cm in height.